Introduction
- Objective: To understand the time spent by colleagues on various activities in convenience shops
- Client: One Stop, a large chain of convenience shops across the UK
- Scope: Activities ranging from counter and shopfloor sales to receiving deliveries, stock put away, PI counts, and other store-related tasks
Methodology
- Time and Motion Study: RAS Supply Chain Integrity (RAS SCI) monitored every activity by the millisecond
- Data Collection: Comprehensive data pool highlighting average times for each type of transaction
- Tools Used: Advanced monitoring tools and software to ensure precise data collection
Activities Monitored
- Counter Sales: Time taken to process customer transactions at the counter
- Shopfloor Sales: Interaction with customers and assistance provided on the shopfloor
- Receiving Deliveries: Time spent on receiving and checking deliveries
- Stock Put Away: Time taken to put away stock in the appropriate locations
- PI Counts: Periodic inventory counts and stock checks
- Other Store Activities: Miscellaneous tasks such as cleaning, organising, and administrative duties
Findings
- Average Times: Detailed breakdown of average times for each activity
- Efficiency Insights: Identification of time-consuming tasks and potential areas for improvement
- Cost Allocation: One Stop was able to allocate costs to each store based on the time spent on various activities
Benefits
- Improved Efficiency: Identification of bottlenecks and time-consuming tasks allowed for process improvements
- Cost Management: Accurate allocation of costs based on activity times helped in better financial planning
- Resource Optimisation: Better understanding of time distribution enabled optimal staffing and resource allocation
- Enhanced Productivity: Streamlined processes and reduced time wastage led to increased productivity
- Data-Driven Decisions: Reliable data provided a solid foundation for making informed business decisions
Conclusion
- Impact on One Stop: Significant improvements in operational efficiency and cost management
- Future Applications: Potential for applying similar studies to other areas of the business for continuous improvement