About us

We give retailers the audit evidence to keep their supply chains accurate

For more than 30 years we have worked in supply chain integrity, supporting retailers, suppliers and their partners in optimising stock management, recovering value and enhancing customer availability across the full length of the chain, from goods-in and picking through to dispatch, store delivery and returns. Our proactive approach to service delivery, combined with cutting-edge technology, delivers measurable results in competitive, KPI-driven environments. With a team of 700 skilled professionals in the UK, Europe, and North America, we ensure consistent, reliable audits powered by our in-house platform, Prosper™, while Ascend™ makes the same framework available to teams who prefer to audit in-house. Through innovation and collaboration, we continue to set the standard for retails integrity and customer satisfaction.

Trust, built through innovation

Real-time accuracy and industry-leading audit processes

 

Powered by our proprietary technology, Prosper™, we equip retailers and their suppliers with tools to track and verify goods in real time, ensuring seamless operations and stock accuracy. Our Good Faith Receiving (GFR) process, recognised by retailers, suppliers, and the GCA, offers unmatched transparency and reliability, helping businesses reduce losses and maintain compliance throughout the supply chain.

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Our values

Ambitious

We set out to be the service provider our customers measure others against, through the technology we build and the people who use it.

Service Excellence

We provide high-quality work for our customers, working closely with them to go beyond what they expect of us, every day.

Safe

We promote a safe environment, with an individual duty of care and the personal accountability to see it, report it and change it.

Ethical

We take individual and organisational responsibility for our colleagues and for the communities in which we work.

Talented Teams

We attract, develop and keep teams who work well together, where colleagues care about what they do and can make the most of what they are capable of.

Our
partner

Together with our partner Entopy, RAS Supply Chain Integrity (SCI) is bringing the supply chain online. 

Powered by Entopy, our TRACCA solution combines hardware, software, intelligence, and resources to bring new levels of data and insight into the supply chain. This purpose-built platform is the ideal tool to digitise your business.

Dark-blue brand banner featuring the Entopy logo at upper left and the slogan “Predict. Simulate. Transform.” in clean white typography. A minimalist, tech-forward visual suitable for B2B communications around data-driven modelling, risk reduction, and compliance-focused performance improvement.

Our leadership team

Faisal Ashfaq
Supply Chain Director
Supply Chain Director
Lois Heywood
Founder Director
Founder Director
Graham Parker
Founder Director
Founder Director
Marc Yardley
Managing Director
Managing Director
Edd Newbury
IT and Innovation Director
IT and Innovation Director
Chrissie Parker
Head of Projects
Head of Projects
David Wilson
Finance Director
Finance Director

Our certifications

Certification badge showing ISO 14001:2015 environmental management system registration, labeled “Citation ISO Certification” with a “Registered” mark. Suitable for communicating accredited EMS compliance and audit readiness to regulated industries requiring independent certification and continual improvement in environmental performance.
Citation ISO Certification badge for ISO 45001:2018 Occupational Health and Safety Management, shown with a “Registered” mark on the right. Suitable for illustrating accredited OH&S management system certification, audit readiness and compliance commitments in regulated, safety-critical industrial environments.
ISO 9001:2015 quality management certification badge showing “Citation ISO Certification” with a “Registered” mark. Suitable for webpages highlighting accredited quality management systems, supplier qualification, and audit-ready compliance commitments for regulated, safety-critical and quality-sensitive industries.

Our memberships

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Together we are

Adding
certainty
to life

As part of CERTANIA, we put this mission into practice and create security and transparency for people, products and markets.

Find out more